Refund policy
Last updated: June 17, 2026
At HOMERS, we want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.
Return Period
We have a 14-day return policy. This means you have 14 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition that you received it, unused, unworn where applicable, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to Request a Return
To start a return, please contact us at:
Email: hema_pop_90@hotmail.com
Phone: 01145777707
Returns must be sent to the following address:
HOMERS
16 Ibn Hani Al-Andalusi, off El Tayaran Street, Nasr City, Cairo, Egypt
Items sent back to us without first requesting a return will not be accepted.
Return Shipping
Return shipping costs are the responsibility of the customer, unless HOMERS confirms otherwise in writing.
After your return request is approved, we will provide instructions on how and where to send your package.
Damages and Issues
Please inspect your order once you receive it. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately so we can evaluate the issue and make it right.
Non-Returnable Items
Certain items cannot be returned, including:
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Used or damaged items
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Items not in their original packaging
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Personal care or hygiene-related products, if opened or used
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Custom or personalized products
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Gift cards
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Sale or clearance items, unless defective
Please contact us if you have questions about whether your item is eligible for return.
Exchanges
If you would like to exchange an item, please contact us first. The fastest way to ensure you get the product you want is to return the original item, and once the return is accepted, place a separate order for the new item.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, the refund will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank, card provider, or payment provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: